Terms & Conditions of Booking

Please read these conditions carefully as they act as your Agreement of Booking. All reservation requests are considered to be an acceptance of these conditions.

CONTRACT

When you make a booking with book it and stayed Ltd t/a grange farm cottages, herein after referred to as the company, you enter into a contract for which the following terms & conditions apply.

BOOKINGS
The booking will be accepted and the contract will apply when we issue an email to you confirming your booking. You may make a booking by contacting us directly by telephone on 01262 678833, or by sending an email to grangefarmbookings@gmail.com Bookings must be made by persons over 18 years old.

This agreement is made on the basis that the property is to be occupied by you for a holiday (as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 or similar legislation in other jurisdictions) and that you acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

PAYMENTS & REFUNDS
We accept all major credit & debit cards. There is no charge for using a credit card. Cheques are not an acceptable method of payment. Overseas guests may pay in pounds sterling by Mastercard, Visa or by bank transfer.
Bookings made within 60 days of your holiday start date must be paid for in full.

Upon payment of the deposit, you will remain liable for the full holiday rental when due if this has not already been paid.
For a booking made more than 60 days before your check-in date, a deposit of 10% of the total rate is payable with the remaining balance being due 60 days prior to your check-in date.

We will attempt to contact you for the balance payment, if payment of the balance is not processed on or by 60 days before the check-in date we reserve the right to cancel the reservation & retain the deposit. No refunds will be provided for a cancellation of the reservation after payment has been received.

CLEANING FEE
We will charge a cleaning fee of £29.00

HOT TUB CLEANING FEE (BAY VIEW HOUSE ONLY)
We will charge a cleaning fee of £50.00

CANCELLATION
If you should need to cancel the booking for any reason you must notify us in writing via the email address grangefarmbookings@gmail.com

If you should cancel more than 60 days before your arrival, you will be refunded your deposit in full. Should you cancel between 60 days and 30 days before your arrival date, you will be liable for 50% of the full booking value. Cancellations inside 30 days will be liable for 100% of the booking value and we reserve the right to keep the full balance.

Should you wish to cut short your holiday before the end of the rental period no refund shall be given for the period of time during your rental period where you do not occupy the property.

RENTAL PERIOD
The rental period commences, unless otherwise notified, at 3:00pm on the day of arrival and terminates at 10:00am on the day of departure. Any guests found to enter the property prior to the allocated check in time or those who choose to vacate the property after the stated check out time without seeking prior approval will be subject to additional charges.

USE OF PROPERTY
You agree that the number of people staying in the property will not exceed the maximum number stated on the website and declared at the time of booking.

You agree that the property will be used for personal and domestic purposes only. You shall not use the property for any commercial purpose. We reserve the right to terminate without notice and without refund for a breach of this condition.

You agree that Our Properties will not be used for any activity or in such a way as to cause a nuisance or annoyance to neighbours of the property.

GUEST CONSENT
You agree to complete a Know Your Guest check at the time of arrival, this will be found in the property. You may be required to verify your identity in advance of the Booking including to submit a photographic identity document and a selfie.

CARE OF PROPERTY
You and all members of your party agree to keep the property and its contents in the same condition and repair as found on your arrival. You acknowledge that you are liable to pay for all Property Damage to, at, or in the Property during your Booking which was directly or indirectly caused by your action or inaction.

If either you or any of your party by act or omission cause damage to the property and or its contents, you agree to pay the company upon written demand any reasonable costs incurred in making good any such loss or damage. If you do not report Property Damage to us which can be demonstrated to have been caused during the Booking, then it will be assumed that the Property Damage was caused by you and you accept liability for the damage.

You agree to compensate us for any fees or charges that may become payable, including compensation to occupiers of neighbouring premises caused by your actions or failure to fulfil any of the obligations in this Agreement.

The Property may only be used for purposes permitted under this agreement. Any appliance, fixtures and fittings must be operated in accordance with provided instructions and in a reasonable and careful manner. Grange Farm Cottages and Bay View House are suitable to families and couples. There is a strict policy against Parties in or at the Property. We ask that noise is kept to a minimum and any loud music is terminated at 10pm.

Please note you will not be charged for the odd broken glass, cup or plate however charges will be made for any damage to the property or its contents or if any additional cleaning costs are incurred. Fake tan, hair dyes & henna products are not permitted to be used in the property and any costs associated with extra cleaning/replacement by any of these will payable.

You must ensure that the property is left in a reasonable, clean and tidy state on your departure. We may charge you for the cost of any additional cleaning should this be deemed necessary.

Criminal, malicious, or wilful damage to the property will be reported to the relevant authority. We reserve the right to recover costs for damages, replacement items on a like for like basis and for loss of rental income.

PROPERTY KEYS
The key can be found in the key safe, a key code will be sent via email 14 days prior to your stay. All keys must be returned to the key safe on the departure date. If you lose a key/set of keys or lock yourself out of one of Our Properties due the misplacing of keys, we will contact you to recover the cost of the emergency call out and/or replacement keys. The cost of this is £25.00.

SMOKING
You or your party are not permitted to smoke in any part of the property. If it is evident that smoking has occurred during your stay, you may be required to vacate the property and forfeit the remainder of your holiday. At the departure date no sign of smoking shall be evident at the property, otherwise a charge may be made to rectify the issue by the effects of members of your party smoking up to and including liability for the cost of cancelling all or part of any subsequent bookings if the property has been rendered uninhabitable.

Smoking is permitted in the courtyard, ash trays are provided.

PETS
Pets are not permitted.

COTS & HIGHCHAIRS
Highchairs and Travel cots provided free on request. Please note; we do not provide bedding for infants.

BED LINEN & TOWELS
Clean bed linen will be provided at the start of your stay. No change of bed linen will be provided except where the duration of the rental is for two full weeks or longer in which case a weekly change of bed linen will be provided. There is a washing machine provided to wash towels and tea towels during your stay. Drying is available by housekeeping on request. One bath sheet and one hand towel are provided for you and each member of your party plus two tea towels. Additional hand towels are provided in each toilet facility.

RUBBISH & RECYCLING
You are required to put refuse/recycling in the appropriate waste bins.

WIFI
All of our properties include Wi-fi, however, no warranty is given as to the speed of the Wi-fi service nor its reliability. The Wi-fi service is provided with the expectation that speeds/data allowance may be limited, and no compensation will be given as a consequence of slow speeds/over consumption of data usage. Wi-fi may not be always available and is provided for pleasure and not business purposes. Bookings cannot be accepted if they are reliant on the provision of uninterrupted and unlimited provision of Wi-fi.

PARKING
There is ample free parking on-site. Visitor parking is available in the private lay by adjacent to the entrance of Grange Farm.

EV CHARGE POINT
Type 2 Plug. Charging cost must be agreed prior to using the facility.

ACCESS
You or your party must allow us access to the holiday property at all reasonable times and in the case of emergency at all times with or without you or your party being present. This is to enable maintenance work to be carried out, visits to allow to comply with all relevant statutory requirements and the requirement of all regulatory bodies.

PERSONAL BELONGINGS/LOST PROPERTY
We do not accept any liability in relation to any damage to, or loss of your personal property and belongings except where such damage or loss is caused by our negligence. It is your responsibility to ensure that you have adequate holiday insurance cover. Lost property will be held for a period of 14 days from the departure date. Items will be returned to you if requested & you will be asked to cover the cost of postage & packing. Please note that all items will be posted in line with our standard postal days and we cannot guarantee any special postal requests. Alternatively, items can be collected from our Head Office address with prior organisation. We do not accept responsibility for the safe carriage of any items returned.

HEALTH & SAFETY
For your safety it is important that you read and adhere to the important information provided. This information includes; Fire Safety Notices and evacuation procedures as well as other information regarding appliances. Each customer has a duty of care to take care of his or her own safety. Please ensure that you use the facilities safely & responsibly.

COMPLAINTS PROCEDURE
We always do everything we can to ensure our guests have a fantastic stay, but we know that occasionally things do go wrong.

Here’s what to do if you need to make a complaint:
If there is something wrong with your accommodation or your stay please contact our Guest Services Team, the contact details can be found on the welcome notice within the property. Please do this straight away so that we can do our very best to put things right.

Under no circumstances are we able to address guest complaints that are raised after the holiday has ended if you have not informed our Guest Services Team of your complaint during your stay, nor given us the opportunity to resolve the issue during your stay.

If you are unhappy with the outcome of your complaint, you may request a final written response from a Book it and Stayed Manager within 14 working days of your written request.

Once we have responded to your complaint with the outcome, you have 14 days to respond, after this time we will consider this complaint closed. Any response given after 14 days will be void.

LIABILITY & COMPENSATION
You acknowledge that you are liable for all costs associated with damage to, at, or in the Property during your Booking which was directly or indirectly caused by your action or inaction.

You acknowledge that you are liable for the full reservation amount owed and any cancellation or refund is subject to our cancellation terms.

You agree not to make a Chargeback against Us.

You agree to use the Property only as permitted in this agreement and always in a reasonable and responsible manner.

You take full responsibility for the behaviour of any person you have permitted to enter the Property.

You agree to act as soon as you become aware of any Property Damage or problem to minimise its effects and prevent it becoming worse or causing nuisance to the occupier of any neighbouring premises.

Wherever possible you will take a photographic record of the property at the start and the end of the Booking. If you choose not to do this, you acknowledge that it will be hard for you to prove that you did not cause the damage.

You will take steps to ensure the security of the Property.

You will take care to avoid blocking or causing damage to drains or sanitary appliances.

You will keep the Property appropriately and safely ventilated to ensure that there is no build-up of damp or moisture or of cooking smells, smoke, or grease.

All obligations on you in respect of the Property apply equally in relation to any building of which the Property forms part and in relation to any access, parking, or right of way associated with the Property.

You acknowledge that the cost of Property Damage will be determined at our discretion.

The Company cannot accept responsibility or pay compensation for failure to perform any of its obligations if such failure results from events, circumstances, or causes beyond its reasonable control, such as breakdown of appliances, plumbing or wiring, loss of internet access, neighbouring building works, interruption of utility services or invasion by pests. Our Properties shall have no liability for any death or personal injury unless this results from the negligence of Our Properties.

Please read these conditions carefully. All reservation requests are considered to be an acceptance of these conditions. These terms and conditions become effective once a reservation has been made.

This Agreement sets out the terms on which we provide services in respect of a Booking.

To the extent this Agreement is deemed to also bind each and every guest, and that all Guests have expressly agreed to the terms in this Agreement.

GENERAL
Any notices required under this agreement will be deemed if sent by email to you, provided that no such notification of non-delivery is received, and the notice will be deemed served eight hours after sending of the email.

The unenforceability or invalidity of any clause in this Agreement shall not have an impact on the enforceability or validity of any other clause.
This agreement is governed by and construed in accordance with the laws of England and Wales. We and You agree to submit to the exclusive jurisdiction of the English courts.

 

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